Senior Technology & AI Leader  ·  Bangalore, India

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13+ years building enterprise-grade software across retail, automotive, and EV domains — architecting cloud-native AWS systems and leading AI-first digital transformation at scale.

13+
Years Experience
₹2Cr+
Daily Scan Volume
9
AI Initiatives Led
1K+
Retail Touchpoints
~40%
Faster Finance Analysis
View My Work Get in Touch
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About

Who I Am

I'm a Senior Technology & AI Leader with 13+ years of experience building and scaling enterprise software — from loyalty platforms and EV marketplaces to dealer management systems and AI-powered enterprise assistants.

At Greaves Cotton Limited, I lead the AI and Applications team across Greaves Retail and Energy Solutions, owning end-to-end technology strategy, cloud infrastructure, and enterprise AI adoption.

I translate complex technology into measurable outcomes: platforms processing ₹2 Cr+ daily, AI tools saving 2–3 hours per user per week, and cloud migrations that reduce costs while improving reliability.

AWS Multi-account
EC2 · S3 · RDS · SQS · SES
Microsoft 365 Copilot
Enterprise AI Adoption
9 AI Initiatives
Voice · IoT · Predictive Maintenance
P&L Ownership
Cross-functional Teams · OKRs
CI/CD Pipelines
CodePipeline · GitHub Actions
VIT Vellore · 2012
B.Tech Computer Science
What I Do
Lead cross-functional engineering teams across frontend, backend, and QA
Architect cloud-native AWS solutions — multi-account, cost-optimized, highly available
Drive enterprise AI adoption — Copilot, Voice Agents, Predictive Maintenance
Build loyalty, marketplace, and EV products from zero to production
Own technology budgets, KPIs, OKRs, and executive stakeholder reporting
Domain Expertise
Retail & Loyalty Technology
Electric Vehicle & Mobility
Automotive SaaS & DMS
Enterprise AI & Microsoft 365
IoT & Predictive Maintenance

Expertise

Areas of Expertise

AI and Generative AI
Production-grade LLMs, RAG architectures, LangChain, and AI voice agents for enterprise automation and customer engagement.
Enterprise Systems
Large-scale CRM platforms, dealer management systems, and mission-critical integrations with ERP, Zoho, and more.
Cloud Architecture
Multi-cloud strategies on AWS, GCP, and Azure. Microservices and infrastructure that scales globally.
Team Leadership
Building and scaling high-performance engineering teams. Agile delivery, mentorship, and cross-functional collaboration.
Digital Transformation
End-to-end digitization of customer journeys — from enquiry to post-sales — driving operational efficiency and growth.
Strategic Planning
Technology roadmaps aligned with business goals. Budget management, vendor partnerships, and stakeholder communication.

Featured Work

Products & Initiatives

Flagship · Loyalty Platform · 2023–Present
Greaves Upahar (RLP)
Scalable mechanic loyalty platform migrated in-house from an outsourced vendor. Covers scanning, KYC, badge achievement, and redemption workflows across India's retail automotive network. Reduced vendor costs while improving SLAs and giving full control over product evolution.
AWS EC2S3SQSRDSAPI GatewayNode.jsMySQL
₹2Cr+
Products processed daily · 1,000+ retail touchpoints
Enterprise AI · 2023–Present
Greaves.AI Assistant
End-to-end Microsoft 365 Copilot rollout across 6 departments. Champions Leaderboard, WAU/MAU KPI dashboard, role-specific training.
2–3 hrs
saved per user per week
AI Impact · Finance
~40% Faster Analysis
Excel + Copilot integration reduced Finance & Operations data analysis turnaround by ~40%, accelerating decision-making cycles across the organisation.
Microsoft CopilotExcelTeams
EV Marketplace · 2023–Present
Evfin EV Marketplace
Digital-first customer journey platform for Greaves' Evfin vertical — from EV discovery to financing and purchase. Full CI/CD via GitHub Actions and CodePipeline.
AWSCloudFormationAngularJSNode.jsGitHub Actions
IoT · Energy Solutions
Predictive Maintenance — DG/Genset
IoT-based monitoring solution for genset and DG assets. Enables proactive service scheduling and reduces unplanned downtime for industrial clients.
IoTAWSReal-time MonitoringNode.js
EV · Bounce Infinity
Dealer Management System
Pan-India DMS rollout for India's pioneering battery-swap EV brand. Full customer journey + SAP integration.
DMSSAPZoho CRM
Automotive SaaS · 2015–2020
LetsService Platform
5-year tenure as Head of Technology — built and owned end-to-end automotive SaaS marketplace with full P&L responsibility.
AWSMicroservicesNode.js
AI · Customer Engagement
AI Voice Agent Programme
AI Voice Agent initiative for customer engagement at Greaves, enabling intelligent, automated interactions at scale.
AI VoiceNLPAWS

Experience

Career Timeline

Mar 2023 — Present
Senior Manager – Technology & AI
Greaves Cotton Limited · Bangalore
  • Designed and launched Greaves Upahar — mechanic loyalty platform processing ₹2 Cr+ daily across 1,000+ retail touchpoints.
  • Architected cloud-native AWS (EC2, S3, API Gateway, RDS, SES, SQS, CloudFormation) with multi-account architecture, VPC, IAM, and AWS Organizations.
  • Led end-to-end Microsoft 365 Copilot rollout (Greaves.AI) — 2–3 hrs saved per user per week, ~40% faster Finance & Ops data analysis.
  • Spearheaded enterprise AI strategy across 9 initiatives: AI Voice Agents, Predictive Maintenance, TRAK Cloud Migration, Greaves One App.
  • Built EV marketplace for Evfin; CI/CD via AWS CodePipeline and GitHub Actions; introduced Raiseaticket and Zoho CRM.
  • Published monthly AI & Applications newsletters; managed engineering teams with KPIs and OKRs.
Dec 2020 — Feb 2023
Senior Manager – Product & Technology
Bounce Infinity (Joyride Experiences) · Bangalore
  • Led SaaS vertical at India's pioneering EV scooter brand with a unique battery-swap model.
  • Headed pan-India Dealer Management System rollout across all Bounce Infinity dealerships.
  • Built digital product covering the complete customer journey — enquiry to post-sales service.
  • Oversaw SAP implementation for operations and finance workflows.
Nov 2015 — Dec 2020
Head of Technology
LetsService Automotive Technologies · Bangalore
  • Owned end-to-end technology vision, product development, and delivery for an automotive SaaS marketplace.
  • Transitioned to AWS; designed cross-cloud microservices with full monitoring, logging, and cost management.
  • Managed full P&L, OEM client relationships, QA, documentation, and Agile delivery via JIRA.
Dec 2014 — Nov 2015
Senior Hybrid Mobile Developer
SummitInc Paycom
  • Built Flit — a mobile app for discovering deals from online stores.
  • Led app development, deployment, and MVP scope definition with stakeholders.
Jan 2013 — Aug 2014
Software Engineer
Softbee Consultancy Services · Bangalore
  • Built Accfina Banking — core banking product for the District Co-operative Central Bank of Karnataka.
  • UI screens, PHP/MySQL server-side logic, Jasper reports in an Agile environment.

Capabilities

Skills & Technologies

Cloud & Infrastructure
AWS EC2S3RDSSQSSESAPI GatewayCloudFormationMulti-accountVPC / IAMCloudWatch
DevOps & Architecture
CodePipelineGitHub ActionsCI/CDMicroservicesCloud-nativeCost Optimization
Development
Node.jsAngularJSJavaScriptPHPMySQLPostgreSQLiOS/Android Hybrid
AI & Emerging Tech
Microsoft 365 CopilotAI Voice AgentsPredictive MaintenanceIoTAdoption Strategy
Leadership & Strategy
Technology StrategyOKR ManagementAgile / ScrumP&L OwnershipOEM EngagementTeam Building
Tools & Platforms
SAPZoho CRMJIRARaiseaticketMicrosoft 365Business Intelligence

Impact

Outcomes & Numbers

₹2Cr+
Products processed daily via Greaves Upahar loyalty platform
2–3 hrs
Saved per user per week via Microsoft Copilot rollout
~40%
Faster data analysis for Finance & Operations teams
1,000+
Retail touchpoints across Greaves Upahar mechanic network
9
AI & technology initiatives led simultaneously
13+
Years building enterprise software across three industries

Active AI Initiatives

Greaves.AI Assistant (Copilot)
AI Voice Agents
Predictive Maintenance
TRAK Cloud Migration
Greaves One App
RLP (Retail Loyalty)
MLP (Mechanic Loyalty)
EV Marketplace (Evfin)
IoT DG/Genset Monitoring

Contact

Let's build
something great.

Senior Technology & AI Leader open to conversations about enterprise strategy, AI adoption, cloud architecture, product leadership, and advisory opportunities.

Send a Message
agrawal.sanchit89@gmail.com
+91 81478 68049
linkedin.com/in/sanchit-agrawal
sanchitagrawal.in
Bangalore, India
Education
2008 — 2012
B.Tech in Computer Science & Engineering
Vellore Institute of Technology, Vellore